Conduct & persona for AI agents
The lines your agent won't cross, and the voice it speaks in
Your agent talks to customers all day. What it's allowed to say, and how it sounds saying it, shouldn't be left to a prompt and good intentions. You decide both. Decorum makes both hold.
Two axes, and your own rules on top
Conduct — what it may say and do
The lines your agent won't cross, profiled to your use case. A clinic's agent writes nothing a regulator wouldn't allow. A plumber's agent simply never quotes a price. You set the boundary; the agent stays inside it.
Persona — how it sounds
The voice your agent speaks in once it's allowed to speak — softer or firmer, formal or familiar, reserved or warm. Laid on top of your own agent loop, not locked inside someone else's product.
Your own rules, on top
Above both sits room for the rules only you know — the exception for one account, the rubric your best rep follows. Add them as you find them. The agent keeps every one.
One solution, two problems
the two things every deployed agent needs — conduct and persona
layer, on your own agent loop, with no vendor in your data path
decisions Decorum makes for you; it makes yours hold